Download Design for Six Sigma for Service (Six SIGMA Operational by Kai Yang PDF

By Kai Yang

The first goal of this new booklet is to supply a entire reference should you paintings in a provider surroundings. not like layout for 6 Sigma a Roadmap for Product improvement, this new booklet will tackle the five best matters within the carrier undefined, that are purchaser delight, expense aid, worth development, switch administration and approach functionality measurements.

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Extra resources for Design for Six Sigma for Service (Six SIGMA Operational Methods)

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2. DMADV (Define, Measure, Analyze, Design, and Verify): The DMADV procedure is usually used for redesign projects. The DFSS strategy can also be applied to processes, because in many cases the original design of the process is fundamentally flawed; merely patching the holes in the process will not yield satisfactory performances. DFSS for Process is a Six Sigma approach that will involve changing or redesigning the fundamental structure of the underlying process. The goal of DFSS for Process is to design or restructure the process in order to intrinsically achieve maximum performance.

Step 2: Determine Performance Requirements That Meet These Customer Needs In this step, the required target values for all process performance metrics should be established. These target values could be based on competitive benchmarking. The DFSS tool used in this phase is basic statistical analysis. 3 Phase 3: Analyze The objective of this phase is to analyze the existing design and generate alternative process design options to meet the performance needs. This phase has the following steps. Step 1: Perform a Process Diagnosis for the Current Process The goal of process diagnosis is to identify the key weaknesses of the process and provide the guidelines for process redesign and improvements.

26 Chapter Two (Cohen, 1988, 1995), the Kano model, and the KJ method. Quality function deployment is a work template that can be used to derive product design parameters and specifications from the voices of customers. The voices of customers are usually obtained from customer surveys, customer focus groups, or other means. However, the mere knowledge of “what customers want our product or service to do for them” is not enough to create successful products or services that generate high sale volumes, premium prices, and an excellent reputation, because customers’ opinions on products or services not only are influenced by products and services’ functionalities, but also by many psychological factors, as well as convenience factors.

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