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By Stephen Page, MBA, PMP, CSQE

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Extra resources for Achieving 100% Compliance of Policies and Procedures

Example text

The team leader can also serve as the facilitator. , problem-solving, listening skills, and interviewing skills, as well as the use of continuous improvement tools like affinity charts, brainstorming, flow charts, Pareto analysis, control charts, run charts, scatter diagrams, histograms, and flow charts). Discuss a high level overview of the process, issues, concerns, and challenges, and brainstorm with the team members. Challenge current assumptions and accepted business processes, policies, and procedures.

Compliance ofpolicies and procedures does not happen the first time a policy or procedure is published; it takes a plan of action to coordinate the processes and activities necessary to set the stage for achieving the ambitious goal of achieving 100% compliance. Major changes are possible with re-engineering projects, but incremental changes are the norm. Ideally, each change is added to the previous change with the goal of improving the business process, policy, or procedure. This change process begins when a problem, issue, or concern is identified.

Poirier, Charles, C. , Business Partnering for Continuous Improvement, Berrett-Koehler Publications, San Francisco, California, 1993. Scherkenbach, William W. , 1991. Senge, Peter; Kleiner, Art; Roberts, Charlotte; Ross, Richard; Roth, George, Smith, Bryan, The llance ofchange, Doubleday, New York, New York, 1999. , New York, New York, 1986. Chapter 2 Writing Effective Policies and Procedures Understandably, achieving 100% compliance of policies and procedures is an ambitious goal! Reaching 100% compliance is a possibility but it is unlikely to occur the first time policies and procedures are published and measured.

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